If you want to file more than 10 complaints a month to the central government, you no longer can. One Anand Thakur and one Atin Maity are to be blamed for this.
Anand Thakur filed as many as 37,315 public grievances last year, while Atin Maity filed 16,199 complaints on the Centre’s CPGRAMS online grievance redressal system – Thakur filed over 100 complaints daily going by that figure and Maity filed nearly 50 complaints daily.
“Following identification of habitual complainants, the number of complaints to be filed per month on the CPGRAMS by an individual citizen has been limited to 10 public grievances,” the government has said in a latest document that has been accessed by News18.
The government has put in place an artificial intelligence-enabled grievance-monitoring dashboard developed by IIT-Kanpur for identifying spam, word search and repetitive grievances filed by habitual complainants. Analytics by a Data Strategy Unit (DSU) set up in March 2022 is also looking into this.
“DSU has identified habitual complainants who have filed thousands of grievances and appeals, thereby choking the system and creating difficulties for the Grievance Redressal Officers in identifying genuine critical grievances,” the document says.
It adds that a number of public grievances being redressed every month has crossed over 1 lakh cases and reduction in timelines for disposal to an average of 16 days has been achieved in central ministries and departments. The CPGRAMS portal has mapped 80,000 Grievance Redressal Officers in the Centre and the states, and 16 lakh citizens have registered themselves to file nearly 20 lakh grievances a year, the document says.
The target for 2023-24 is to reduce pendency levels to 1 lakh cases for states and 50,000 cases for central ministries. This will necessitate a disposal of 1.5 lakh PG cases per month from states and 1.25 lakh cases per month from ministries and departments of the Centre. Disposal currently stands at 50,000 cases per month in states and 1.45 lakh cases per month in central ministries and departments.